Warranty Policy

This Limited Warranty Policy is issued by Tejwani Industries Private Limited ("TIPL") and applies to all PlaceStation-branded products purchased directly from the Company or its authorised channels. By accepting delivery of the product, the customer agrees to the terms below.

1. Scope and coverage period

Product	Warranty period
PlaceStation (Base / Pro)	12 months from delivery
SolderStation	12 months from delivery
StencilStation	12 months from delivery
Powered Feeders (8 mm / 12 mm)	12 months from delivery

2. Coverage

1. All parts of the covered products are included under this warranty against manufacturing defects and failures arising from normal operating use.
2. Where a covered part fails or breaks during the warranty period, TIPL will dispatch a replacement part to the customer at no additional cost.
3. Full supporting documentation — part specifications, fitment instructions, and service notes — will accompany every warranty replacement, enabling the customer's technical team to carry out the fix independently or through a local technician.

3. Exclusions

This warranty does not extend to damage or failure caused by:

1. Misuse, mishandling, or operation outside the conditions specified in the product documentation;
2. Improper installation, assembly, or unauthorised modification of the product;
3. Use of non-original, incompatible, or third-party replacement parts;
4. Repairs or servicing carried out by personnel not authorised by TIPL;
5. Normal wear and tear of consumable items such as belts, thermistors, and similar wear parts;
6. Force majeure events, including but not limited to fire, flood, or accidental damage during transit after delivery has been accepted.

4. Claim procedure

1. First refer to the troubleshooting documentation provided with the product to identify and resolve common issues.
2. If the issue persists, email placestation@zohomail.in with the order/invoice reference, a description of the issue, and supporting photographs or video where applicable.
3. TIPL will review the claim and, upon confirmation of eligibility, dispatch the required replacement part within seven (7) working days.

5. Safety notice

If a product shows signs of a potential safety hazard — including unusual smoke, a burning smell, or abnormal noise — power off the unit immediately and contact TIPL before resuming use.

6. Proof of purchase

A valid order confirmation, invoice, or purchase order reference issued by TIPL is required to process any warranty claim.

7. Limitation of liability

TIPL's liability under this Policy is limited solely to the repair or replacement of defective parts as described herein. TIPL shall not be liable for any consequential, incidental, or indirect loss or damage, including loss of production, loss of profit, or operational downtime.

8. Governing law and jurisdiction

This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Kalyan, Maharashtra.

This Policy does not affect any statutory rights the customer may have under applicable Indian consumer protection law.