Refund policy

Due to the size and nature of our products, we do not accept returns. All sales are final and we do not offer refunds on delivered orders.

Dead on arrival (DOA) — replacement

If your machine arrives damaged or non-functional on first use, we will provide a full replacement unit at no charge provided:

• It is reported within 24 hours of delivery
• An unboxing video is provided showing packaging and machine condition at the time of opening
• The product has not been used, modified, or tampered with

Email placestation@zohomail.in with your order number, a description of the issue, and the unboxing video within 24 hours of delivery.

Warranty — repairs and part replacement

All PlaceStation products are covered against manufacturing defects. Faulty components will be repaired or replaced. Not covered: physical damage from misuse, or consumables (nozzles, belts, feeder parts) subject to normal wear. See the full warranty policy.

To raise any claim, email placestation@zohomail.in with your order number and photos/video.